Refund policy

Effective date: 29 July 2026
Last updated: 29 July 2026

This policy applies to online orders placed with StayN.

We hope you are happy with your order. If a return is needed, please read the information below.

Nothing in this policy affects your legal rights under Irish and EU consumer law.

Understanding the return periods

There are two different return periods:

• 14 calendar days — change-of-mind returns: This applies when there is nothing wrong with the item, but the customer no longer wishes to keep it.
• 30 calendar days — faulty, damaged or incorrect items: This applies when the item has a fault, arrives damaged or the wrong item was sent.

The 30-calendar-day period is not an additional change-of-mind return period.

Change-of-mind returns

For online orders, a return may be requested for any reason within 14 calendar days of receiving the order.

The process is:

• Email us within 14 calendar days of receiving the order.
• Send the item back within 14 calendar days after submitting the return request.

A reason is not required for a change-of-mind return.

Items should only be handled as much as reasonably necessary to check them. They must not have been:

• Worn for normal use.
• Washed.
• Marked.
• Damaged.
• Altered.

The items should be returned with their original packaging.

If an item has been handled more than reasonably necessary and has lost value, the refund may be reduced to reflect the loss in value, where permitted by law.

Faulty, damaged or incorrect items

This section applies when an item:

• Has a product fault.
• Arrives damaged.
• Is not the item ordered.

If the problem is reported within 30 calendar days of delivery, the item may be returned for a full refund. A replacement may be requested instead, where available.

This 30-calendar-day period applies only to faulty, damaged or incorrect items. It does not provide a 30-calendar-day change-of-mind return period.

Consumer rights may continue after the first 30 calendar days. Depending on the issue, the available solution may include:

• A repair.
• A replacement.
• A price reduction.
• A refund.

The following are not considered product faults:

• Normal wear and tear.
• Damage caused by incorrect washing.
• Misuse.
• Accidental damage.

How to request a return

To request a return, email hello@stayn.co within the applicable return period.

For a change-of-mind return, please include:

• Your name.
• Your order number.
• The item or items you wish to return.

You do not need to provide a reason or photos for a change-of-mind return.

For a faulty, damaged or incorrect item, please include:

• Your name.
• Your order number.
• The item affected.
• A short description of the issue.
• Clear photos showing the fault, damage, incorrect item or packaging, where relevant.
• Whether you would prefer a refund or replacement, where available.

We will normally respond within 2 business days with the return address and postage instructions.

Please wait for our instructions before posting the item.

Return postage

• Change-of-mind returns: The customer is responsible for the return postage cost.
• Faulty, damaged or incorrect items: StayN. will cover the reasonable return postage cost or provide suitable return instructions.

We recommend using a tracked postal service and keeping proof of postage until the return has been completed.

Packing the return

When preparing your return, please:

• Pack the item securely.
• Include the order number inside the parcel.
• Return the socks with their original packaging.
• Wait for the return address to be confirmed by email.

Do not send a return to the address shown on the original parcel unless that address has been confirmed by email.

Return checks

All returned items will be checked after arrival.

If a change-of-mind return has been worn for normal use, washed, marked, damaged or altered, the refund may be reduced to reflect any loss in value, where permitted by law.

A confirmation email will be sent after the return has been checked.

Refunds

• Refunds will be made to the original payment method unless another method is agreed.
• For a change-of-mind return, the refund will be processed within 14 calendar days of receiving the cancellation request. We may wait until the returned item has arrived or proof of postage has been provided.
• For a faulty, damaged or incorrect item, the refund will be processed within 14 calendar days of receiving the returned item.
• If the full order is returned because of a change of mind, the standard delivery charge will also be refunded.
• Any additional amount paid for Express Delivery or another upgraded delivery service will not be refunded.

The bank or payment provider may need additional time to show the refund in the customer’s account. This processing time is outside StayN.’s control.

Exchanges

• We do not currently offer direct change-of-mind exchanges.
• After an eligible return has been accepted, a new order may be placed for another color or product.
• Faulty, damaged or incorrect items may be replaced where appropriate and stock is available.

Sale and promotional items

• Sale and promotional items have the same legal protection as full-price items.
• The return conditions in this policy also apply to sale and promotional items.

Cancelling an order order before dispatch

To cancel or change an order before dispatch, contact hello@stayn.co as soon as possible.

• We cannot guarantee that an order can be changed or cancelled after it has entered processing.
• If the order has already been dispatched, the return conditions in this policy will apply.

Calendar days and business days

• Calendar days: Include Saturdays, Sundays and public holidays.
• Business days: Mean Monday to Friday, excluding public holidays in the Republic of Ireland.

All 14-calendar-day and 30-calendar-day return and refund periods in this policy are counted in calendar days.

Business days are used for customer service response times.

Contact us

For return or refund questions, contact:

StayN.
Email: hello@stayn.co