Shipping policy

Effective date: 29 July 2026
Last updated: 29 July 2026

This policy applies to online orders delivered within the Republic of Ireland.

We aim to prepare and deliver every order as quickly and carefully as possible.

Nothing in this policy affects your legal rights under Irish and EU consumer law.

Where we deliver

We currently deliver to addresses within the Republic of Ireland.

This policy does not apply to international orders or deliveries to Northern Ireland.

Delivery options and costs

The following delivery options are available:

Standard Delivery — €4.95: Free on orders of €30 or more. Standard Delivery does not include tracking.
Express Delivery — €10: Express Delivery includes tracking. Express Delivery is charged at €10 for all orders and is not included in the free Standard Delivery offer.

The available delivery options and final charges will be shown at checkout before payment.

There are no additional customs charges for orders delivered within the Republic of Ireland.

Understanding processing and delivery times

There are two stages before an order arrives:

Processing time: The time needed to prepare and dispatch the order.
Delivery time: The time between dispatch and delivery.

Delivery estimates begin after the order has been dispatched.

Order processing

Orders are normally prepared and dispatched within 1–3 business days after payment has been received.
Orders placed on weekends or Irish public holidays will begin processing on the next business day.
Processing may take an additional 1–2 business days during busy periods, product launches or public holidays.
A shipping confirmation email will be sent when the order has been dispatched.

Delivery times within Ireland

Standard Delivery: Normally 2–5 business days after dispatch.
Express Delivery: Normally 1–2 business days after dispatch.

Most Standard Delivery orders should therefore arrive within approximately 3–8 business days after the order is placed.

Most Express Delivery orders should arrive within approximately 2–5 business days after the order is placed.

These delivery times are estimates, not guaranteed delivery dates. Orders may occasionally arrive later because of:

Delivery company delays.
Severe weather.
Public holidays.
High seasonal demand.
Other events outside our reasonable control.

We will provide reasonable assistance if an order is delayed and remain responsible for the order until it has been delivered to the customer or to a person chosen by the customer to receive it.

Order confirmation and tracking

An order confirmation email will be sent after an order has been placed.
A shipping confirmation email will be sent after the order has been dispatched.
Standard Delivery does not include tracking.
Express Delivery includes tracking. The tracking information will be included in the shipping confirmation email.

Please check the order confirmation carefully and contact hello@stayn.co as soon as possible if any information is incorrect.

Delivery address

A complete and correct delivery address must be provided at checkout.
If the delivery address needs to be changed, please contact hello@stayn.co as soon as possible.
We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

StayN. is not responsible for delays caused by an incorrect or incomplete address provided at checkout. This does not apply if the address error was caused by StayN. or the delivery company.

Delivery delays

If an order has not arrived within the estimated delivery time, please:

Check the tracking information if Express Delivery was selected.
Check that the address in the order confirmation is correct.
Check with other members of the household.
Check any safe place normally used by the delivery company.
Contact hello@stayn.co with the order number.

We will review the dispatch and delivery information and contact the delivery company where appropriate.

Delivery company delays may occasionally affect both Standard and Express Delivery. An order arriving later than the estimated delivery time is not automatically considered lost.

If an order has not arrived, please contact hello@stayn.co with the order number. We will review the available dispatch information and make enquiries with the delivery company where appropriate. We may ask the customer to allow a reasonable period for the delivery status to be investigated.

If a specific delivery date was agreed when the order was placed, the order should be delivered by that date.
If no different delivery date was agreed, the order will be delivered without undue delay and no later than 30 calendar days after the order was placed.
If the order is not delivered within this period, the customer may request delivery within a reasonable additional period.
If it is still not delivered within that additional period, the customer may cancel the order and receive a full refund.
If an order is confirmed as lost before delivery, StayN. will provide a replacement, where available, or a refund as appropriate.

Nothing in this section affects the customer’s statutory rights.

Tracked parcels marked as delivered

If Express Delivery tracking shows that a parcel has been delivered but it cannot be found, please contact hello@stayn.co as soon as possible.

We may ask for confirmation of the delivery address and any information reasonably required by the delivery company.

We will review the delivery information and contact the delivery company where necessary.

Lost orders

StayN. is responsible for an order until it has been delivered to the customer or to a person chosen by the customer to receive it.

If an order does not arrive, we will review the available delivery information and contact the delivery company where appropriate.
If the order is determined to be lost or cannot be delivered, we will arrange a replacement or refund, as appropriate.

Items damaged during delivery

If an item arrives damaged, please email hello@stayn.co as soon as possible.

Please include:

Your order number.
A short description of the damage.
Clear photos showing the item and packaging, where relevant.

Please keep the item and packaging until the issue has been reviewed.

Damaged items will be handled in accordance with our Refund & Returns Policy.

Parcels returned to StayN.

A parcel may be returned to us if:

The delivery address is incorrect or incomplete.
The parcel is not collected.
Delivery cannot be completed.

After the parcel has been returned, we will contact the customer to arrange redelivery or another suitable solution.

An additional delivery charge may apply if the parcel was returned because of an incorrect or incomplete address or because it was not collected.

This does not apply if the return was caused by StayN. or the delivery company.

Cancelling or changing an order

To cancel or change an order before dispatch, contact hello@stayn.co as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing.
If the order has already been dispatched, the conditions in our Return & Refund Policy will apply.

Business days and calendar days

Business day: Monday to Friday, excluding public holidays in the Republic of Ireland.
Processing and estimated delivery times are stated in business days.
Calendar day: Includes Saturdays, Sundays and public holidays.
The 30-calendar-day legal delivery period is counted in calendar days.

Contact us

For shipping or delivery questions, contact:

StayN.
Email: hello@stayn.co